🔒 apetubet Privacy Policy

1. Introduction

apetubet ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the apetubet Platform accessible at apetubet.co (the "Platform"). This Privacy Policy describes how apetubet collects, processes, stores, shares, and protects personal information in connection with the registration and use of the apetubet Platform and its associated services.

This Privacy Policy is incorporated into and forms part of the apetubet Terms & Conditions. By registering for an apetubet account or using the Platform, you acknowledge that you have read this Privacy Policy and consent to the data processing practices described herein.

If you have any questions or concerns about this Privacy Policy or apetubet's data handling practices, please contact our support team via the details provided in Section 16 of this policy.

2. Data Controller

apetubet is the data controller in respect of personal data collected and processed through the Platform. As data controller, apetubet determines the purposes and means of processing personal data and is responsible for ensuring that such processing complies with applicable data protection law.

For all data-related enquiries, rights requests, or concerns, Users may contact apetubet's designated data protection contact via email at [email protected] or via live chat on the Platform.

3. Personal Data We Collect

apetubet collects the following categories of personal data from its Users:

4. How We Collect Your Data

apetubet collects personal data through the following means:

• Direct collection. Data you provide directly when registering for an apetubet account, completing identity verification, making deposits or withdrawals, contacting support, or updating your account profile.
• Automated collection. Technical and usage data collected automatically as you interact with the apetubet Platform, including through cookies, server logs, and similar tracking technologies. See Section 8 for full details on cookie use.
• Third-party sources. Identity and verification data received from third-party identity verification service providers engaged by apetubet for KYC compliance purposes. Payment-related data received from payment processors including FPX, Touch n Go, Boost, GrabPay, and connected banking partners.
• Publicly available sources. In limited circumstances, apetubet may supplement collected data with information from publicly available sources for fraud prevention or AML screening purposes.

5. Legal Basis for Processing

apetubet processes personal data on the following legal bases:

• Contractual necessity. Processing required to perform the contract between apetubet and the User — including account creation, payment processing, and delivery of gaming and sportsbook services.
• Legal obligation. Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, gaming licence conditions, and age verification requirements.
• Legitimate interests. Processing necessary for apetubet's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by Users' rights and freedoms.
• Consent. Where apetubet seeks to use personal data for purposes not covered by the above grounds (such as direct marketing communications), such use is based on your express consent, which may be withdrawn at any time.

6. How We Use Your Personal Data

apetubet uses collected personal data for the following purposes:

• Registering and maintaining your apetubet account, including identity verification and age verification
• Processing deposits, withdrawals, and related financial transactions in MYR
• Delivering casino games, live dealer services, sportsbook, and virtual casino features
• Administering bonuses, promotions, and loyalty programme benefits
• Monitoring for and preventing fraud, money laundering, and prohibited conduct as defined in the apetubet Terms & Conditions
• Enforcing responsible gaming obligations, including monitoring for signs of problem gambling and applying player-requested account restrictions
• Responding to customer support enquiries and resolving disputes
• Sending transactional and service communications relating to your apetubet account (e.g., deposit confirmations, withdrawal status, security alerts)
• Sending promotional and marketing communications where you have provided consent or where permitted under applicable law
• Analysing Platform usage on an aggregated and anonymised basis to improve services
• Complying with applicable legal, regulatory, and licensing obligations

7. Data Sharing & Disclosure

apetubet does not sell your personal data to third parties. apetubet may share personal data with the following categories of recipients solely to the extent necessary for the stated purposes:

• Game studios and content providers. Technical session data shared with licensed game studios (e.g., JILI Games, PG Soft, Pragmatic Play) solely for game delivery and RNG integrity purposes.
• Payment processors. Financial and transaction data shared with payment service providers (including FPX network operators, Touch n Go eWallet, Boost, and GrabPay) solely for transaction processing.
• Identity verification providers. Identity and document data shared with licensed KYC/AML service providers for mandatory identity and age verification.
• Technology and infrastructure providers. Technical data processed by cloud hosting, cybersecurity, and platform infrastructure providers operating under binding data processing agreements.
• Regulatory and legal authorities. Personal data disclosed to gaming regulatory authorities, law enforcement agencies, financial intelligence units, or courts where required by applicable law or court order.
• Professional advisers. Limited personal data shared with legal, financial, or compliance advisers under strict confidentiality obligations where necessary.

All third-party service providers engaged by apetubet are required to implement appropriate technical and organisational data security measures and are prohibited from using shared data for any purpose beyond the specific service engagement.

8. Cookies & Tracking Technologies

The apetubet Platform uses cookies and similar tracking technologies for the following purposes:

• Strictly necessary cookies. Essential for Platform functionality, including session authentication and security token management. These cookies cannot be disabled without affecting Platform access.
• Functional cookies. Store your preferences such as language settings, preferred game categories, and session restoration data to improve your experience on the apetubet Platform.
• Analytics cookies. Collect aggregated, anonymised data on how users interact with the apetubet Platform to support service improvement. apetubet uses first-party analytics only.

apetubet does not use third-party advertising cookies, cross-site tracking pixels, or behavioural advertising technologies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will affect your ability to use the Platform.

9. Data Retention

apetubet retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods driven by legal and regulatory requirements:

• Account and identity data: Retained for a minimum of 5 years following account closure, as required by anti-money laundering regulations and gaming licence conditions.
• Financial transaction records: Retained for a minimum of 7 years following the transaction date, in compliance with financial record-keeping obligations.
• Communications and support records: Retained for 3 years following the communication, for dispute resolution and quality assurance purposes.
• Technical and usage data: Retained in identifiable form for up to 24 months, after which it is anonymised or deleted.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with apetubet's data destruction procedures.

10. Data Security

apetubet implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between Users and the apetubet Platform
• Encryption of sensitive data fields at rest within apetubet's database infrastructure
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Intrusion detection and prevention systems monitoring for unauthorised access attempts
• Regular security assessments and penetration testing of the Platform infrastructure
• Secure data processing agreements with all third-party service providers handling personal data

Whilst apetubet takes all reasonable steps to protect your personal data, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your apetubet account credentials. If you suspect unauthorised access to your account, contact apetubet support immediately via live chat.

11. Your Data Rights

Subject to applicable data protection law, registered apetubet Users have the following rights in respect of their personal data:

• Right of access. You may request a copy of the personal data apetubet holds about you.
• Right to rectification. You may request correction of inaccurate or incomplete personal data. You may also update many account details directly from your apetubet account dashboard.
• Right to erasure. You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to apetubet's overriding legal and regulatory retention obligations.
• Right to restrict processing. You may request restriction of processing of your personal data in certain circumstances, for example while a data accuracy dispute is pending.
• Right to data portability. Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent. Where processing is based on your consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object. You may object to processing based on legitimate interests on grounds relating to your particular situation.

To exercise any of the above rights, submit a request to [email protected] or via live chat. apetubet will respond to rights requests within 30 days. Where requests are complex or numerous, this period may be extended by a further 60 days with notification.

12. International Data Transfers

apetubet may transfer personal data to service providers or infrastructure located outside Malaysia where necessary for Platform operation. Where such transfers occur, apetubet ensures appropriate safeguards are in place, including contractual data protection clauses with receiving entities and assessment of recipient jurisdiction data protection standards.

apetubet does not transfer personal data to jurisdictions without an adequate level of data protection without implementing appropriate compensating measures.

13. Children's Privacy

The apetubet Platform is strictly for adults aged 21 years and above. apetubet does not knowingly collect or process personal data from any individual under the age of 21. Age verification is conducted as part of the apetubet account registration process.

If apetubet becomes aware that personal data has been collected from an individual under 21 years of age, the associated account will be immediately closed, any deposited funds returned following verification, and the personal data securely deleted. If you believe a minor has registered on the apetubet Platform, please notify us immediately via live chat.

14. Third-Party Services

The apetubet Platform integrates third-party services including game studios, payment processors, and platform infrastructure providers. These third parties operate under their own privacy policies in respect of data they independently collect or process. apetubet is not responsible for the privacy practices of third-party game studios or payment networks beyond the scope of its data processing agreements with such parties.

apetubet does not include third-party advertising networks, social media tracking pixels, or affiliate tracking technologies that collect personal data independently from the Platform.

15. Updates to This Privacy Policy

apetubet may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or apetubet's data processing practices. The date of the most recent update is displayed at the top of this page.

Where material changes are made to this Privacy Policy, apetubet will notify registered Users via the Platform and/or registered email address. Continued use of the apetubet Platform following notification of an updated Privacy Policy constitutes acceptance of the revised policy.

16. Contact Us

For any questions, concerns, or rights requests relating to this Privacy Policy or apetubet's data processing practices, please contact us through the following channels:

• Live Chat: Available 24/7 directly from the apetubet Platform — recommended for the fastest response
• Email: [email protected]

apetubet's support team acknowledges all data-related enquiries within one business day and aims to resolve requests fully within the 30-day statutory period.